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WEBSITE PRIVACY POLICY  albatrozhotel.com 

 

IDENTIFICATION OF THE CONTROLLER

 

Name:  FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA

Headquarters: Rua Imperatriz Dona Amélia, nº69 

NIPC (VAT number): 511124686

Telephone: +351 291 520 290 (call to national landline network)

Email: info@albatrozhotel.com 

 

DUTY TO INFORM

 

The protection of personal data of natural persons is safeguarded in Portugal by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and by Law no. 58/2019, of 8 August, which ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

 

“Personal data” means any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, so the protection does not cover the data of legal persons.

 

An identifiable person is one who can be identified directly or indirectly, namely by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural or social identity (for example, their name associated with their telephone number or email address).

 

By reading this Privacy Policy, the User is informed about the processing of their personal data carried out by FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA through the website albatrozhotel.com .

 

PURPOSES OF PERSONAL DATA PROCESSING

 

The personal data we collect and process through the Website identified above will only be used for the following purposes:

  1. Manage the contracting of services you carry out through the Website, such as contact requests or reservation management;
  2. Periodically send communications with news related to the activity of FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA and the sector to which it dedicates its activity;
  3. Anonymous and aggregated analysis of service usage, to identify User habits and trends, in order to improve the services offered and satisfy the specific needs of Users;
  4. In case of contracting, the data collected on this Website, together with other data obtained within the scope of the contractual relationship, will be used for human resources management, to ensure compliance with legal obligations and to provide employees with the necessary means to carry out their professional activity;
  5. Compliance with national and international legal provisions, or to execute an order from the competent judicial authorities; 
  6. Compliance with legal obligations, derived from applicable data protection legislation, as well as for the exercise of data subjects’ rights, in particular, the defence of a right in legal proceedings.

 

FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA guarantees the confidentiality of all data provided. Notwithstanding FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA collecting and otherwise processing data securely and preventing its loss or manipulation, using the most appropriate techniques for this purpose, it is important to bear in mind that data collection on open networks does not allow the circulation of personal data under conditions of absolute security, there being a risk that they may be accessed and used by unauthorised third parties.

 

Failure to respond to data marked as mandatory may imply the impossibility of responding to the data subject’s request.

 

LEGITIMACY FOR PERSONAL DATA PROCESSING

 

FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA processes User data:

  1.  when they express their free, specific, informed and unequivocal consent to the processing of their personal data for certain purposes; and/or
  2. when it is necessary for the performance of a contract to which the Data User is a party, or for pre-contractual steps at the request of the User; and/or
  3. to comply with legal obligations to which FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA is subject; and/or
  4. for the purposes of the legitimate interests pursued by FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA or by third parties, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

 

The User guarantees that the information provided is true, accurate, complete and up-to-date, and is responsible for any damage or loss, direct or indirect, that may be caused as a result of the breach of this obligation.

 

In the event that the data provided belongs to a third party, the User guarantees that they have informed the said third party of the aspects contained in this document and obtained their authorisation to provide their data to FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA for the indicated purposes.

 

RETENTION PERIOD

 

FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA only retains and processes your personal data for the period that is necessary or mandatory for the fulfilment of the purposes described above, applying information retention criteria appropriate to each processing and in line with applicable legal and regulatory obligations.

 

FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA maintains personal data in its systems in such a way that it is possible to identify the data subjects according to the following criteria:

 

  • for a period of time no longer than the pursuit of the purposes for which they were collected, provided that legal or contractual obligations do not provide otherwise;
  • to comply with specific legal or contractual obligations;
  • where applicable and legitimate, until a possible request for opposition or erasure by the Data Subject.

 

DATA COMMUNICATION

 

In addition to communications made in compliance with legal obligations, the personal data of the Data Subject may be known, in addition to FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA, by:

 

  • external service providers of FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA, in their capacity as subcontractors;
  • national and international companies belonging to the same group as FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA;
  • authorities in general, administrations, public entities and bodies, both national and international;
  • FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA

 

INTERNATIONAL DATA TRANSFERS

 

The personal data collected will be processed within the European Economic Area, with no international data transfers to third countries or international organisations.

 

In the event of any processing of personal data outside the European Economic Area, this will only occur with the adoption of adequate safeguards and the required level of protection, in accordance with personal data protection legislation.

 

INFORMATION SECURITY 

 

FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA has implemented appropriate technical and organisational security measures to guarantee the security of the personal data provided by the User, aiming to prevent its alteration, loss, processing and/or unauthorised access, taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.

 

Personal data is processed with the legally required level of protection to ensure its security and prevent its alteration, loss, processing or unauthorised access, taking into account the state of technology, the User being aware and accepting that security measures on the Internet are not impregnable. 

 

Should FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA subcontract to other entities the provision of services involving the transfer of personal data, these entities will be obliged to adopt the necessary technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure, unauthorised access or any other type of unlawful processing.

 

EXERCISE OF RIGHTS

 

In accordance with the provisions of the GDPR, the User may exercise their rights of access, rectification and, where applicable, restriction of processing, erasure, portability, opposition and withdrawal of consent, under the terms of the GDPR, by requesting it in writing by any of the following means, specifying the right or rights they wish to exercise:

 

 

SUPERVISORY AUTHORITY

 

The User also has the right to lodge a complaint with the National Data Protection Commission regarding matters related to the exercise of their rights and the protection of their personal data, should they consider that their data protection rights have been violated.

 

THIRD-PARTY PAGES

 

The Website may contain advertising, links or other content that link or redirect to pages and services of suppliers, advertisers, affiliates, sponsors of  FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA and other third parties. 

 

However, FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA does not control the content or links that appear on these pages and is not responsible for the practices used by these pages or websites. FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA advises Users to visit the privacy policy of such pages, as well as their terms and conditions. 

 

Searching or interacting on any other website, including those that have an external link to the Website, are subject to the terms and conditions of that website, in no case being FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA responsible for such access and use.

 

DATA PROCESSING CARRIED OUT BY THE COMPANY THAT DEVELOPS AND MANAGES THE WEBSITE AS AN INDEPENDENT CONTROLLER

 

Without prejudice to the processing of data collected through the Website being the responsibility of FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA, as identified above in Section 1. of this Privacy Policy, we inform the User that MIRAIFUTURE PORTUGAL, LDA., with headquarters at Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil and with NIPC 515 139 092, may act, in specific situations, as Controller, autonomously determining the purposes and means of processing.

 

This occurs, namely, in relation to data processed to ensure the operation, maintenance and security of the booking engine.

 

In these situations, User data will be processed according to the information below:

 

  • Purpose: to guarantee the operability, security and continuous improvement of the Website;
  • Lawfulness basis: legitimate interest;
  • Retention period: for the period strictly necessary to pursue these purposes.

 

Mirai ensures that, even in these situations, it only processes strictly necessary data, adopting appropriate technical and organisational measures to guarantee its security and confidentiality.

 

The User may exercise the rights referred to in Section 9., by requesting it in writing by any of the following means, specifying the right or rights they wish to exercise:

 

  • Email: portugal@mirai.com; 
  • Postal address: Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil

 

You may also exercise the rights provided for in Section 10.

 

CHANGES TO THE PRIVACY POLICY

 

In order to ensure the adequacy of the document, FRAEVA – RESTAURAÇÃO E HOTELARIA, LDA reserves the right to review this Policy at any time it deems appropriate, so it is recommended that Users check this privacy policy regularly and/or each time they access the Website.

 

Updated on 30/06/2026.